Quiz ServiceNow - CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam–High-quality Free Practice Exams

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At PrepAwayExam, we are proud to offer you actual CIS-CSM exam questions in our ServiceNow CIS-CSM practice exam material. This actual study material has been checked and approved by leading professionals in the field. A team of over 90,000 experts and professionals have collaborated to design the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) exam material, ensuring that you receive both theoretical knowledge and practical insights to excel in the ServiceNow Certified Implementation Specialist - Customer Service Management Exam exam.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is a certification exam that confirms the competency of the professionals in the field of customer service management. ServiceNow is a cloud-based software company that provides IT service management, IT operations management, and IT business management solutions. ServiceNow's Customer Service Management (CSM) solution is a powerful tool that helps organizations to manage customer inquiries, requests, and issues efficiently. The CIS-CSM exam is designed to assess the knowledge and skills of the candidates in implementing ServiceNow CSM solutions.

Passing the ServiceNow CIS-CSM Exam is a great way to demonstrate your expertise and knowledge in customer service management using the ServiceNow platform. It also provides an opportunity to gain recognition for your skills and experience, which can lead to better job opportunities and higher salaries. In addition, this certification serves as a stepping stone for other ServiceNow certifications, such as the ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist in other areas.

ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) Exam is a certification exam that validates the skills and knowledge of individuals who implement and manage ServiceNow's Customer Service Management (CSM) application. CIS-CSM Exam Tests candidates on their ability to configure, customize, and manage the CSM application, as well as their understanding of key concepts such as case management, entitlements, and service level agreements (SLAs). ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is aimed at professionals who work in customer service or IT service management roles and who want to demonstrate their expertise in using ServiceNow's CSM application to improve customer satisfaction and service delivery.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam test for engine, CIS-CSM VCE test engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q106-Q111):

NEW QUESTION # 106
What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

A. Allows access to Knowledge Articles that are related to products owned by a customer
B. Reduces call volume
C. Information about customer's service contract
D. Makes it easier for Agents to manage case volume

Answer: A,B,D

NEW QUESTION # 107
What is a case?

A. An individual record that handles and routes issues for internal users
B. An individual record that is used to identify and resolve a question or issue for an external customer
C. An individual record that handles and resolves incidents tor external customers
D. An Individual record that Is used to identity and create automation opportunities

Answer: B

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/csm-cases-case-tasks-overview.html#:~:text=Customer%20service%20cases%20store%20information,work%20necessary%20to%20resolve%20cases.

NEW QUESTION # 108
Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)

A. Assigned Cases
B. Agent History
C. Agent Affinity
D. Matching Skills
E. Availability Today

Answer: A,D,E

NEW QUESTION # 109
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

A. None of the above
B. Both portal question entry and Record Producer
C. Record Producer only
D. Entering question in portal only

Answer: C

Explanation:
Explanation

NEW QUESTION # 110
Which combination of roles is restricted for security purposes?

A. snc_internal and sn_customerservice__agent
B. snc_internal and sn_customerservice.consumer_agent
C. snc_internal and sn_customerservice.partner_admin
D. snc_external and sn_customerservice customer

Answer: C

NEW QUESTION # 111
......

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Quiz ServiceNow - CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam–High-quality Free Practice Exams

ServiceNow Certified Implementation Specialist - Customer Service Management Exam test for engine, CIS-CSM VCE test engine

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q106-Q111):

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